SUPPORT

We have a couple selections for payment. You can pay fast and easy with your credit card via Stripe or also via Paypal. It’s quick, easy, secure and you can pay via all major credit cards even if you don’t currently have an account. We also accept E-Mail money transfers and Money orders.

Kindly inspect the contents and goods for any signs of damage within seven days of receipt. Please notify us via email with your order number. Photographs of the damaged or broken goods may be required, so please refrain from discarding any such items until we have responded to your email. Claims for damages beyond 15 days from the date of order will not be considered.

Please be advised that most hairline cracks on filters will not be covered under warranty, as this suggests that the filters were dropped. Defective filters tend to crumble. Please take care not to over tighten filters and strip the filter nut as this will not be covered by warranty. Broken filters that are eligible for warranty replacement will be replaced, but a $16.99 shipping fee will be incurred for their delivery.

Customers are advised to operate their filters for a specified duration before any complaints regarding taste are deemed eligible for warranty coverage. It is common to experience a temporary alteration in taste when installing a new filter, which typically normalizes over time.

BeyondWater filters have a 1 year warranty against manufacture defect.

Most products have a 15 day return policy. You must contact customer service to request a RMA #(Return Merchandise Authorization). Shipping is not refundable.

Refunds will be issued on returns as soon as product is received back and verified. You should see your refund to your credit card with 5-10 business days.

To Exchange a product you will need to send it back to us, contact us first to tell us you are doing so, then we can send you a new product back.  Customer is responsible for shipping charges and will be billed for shipping new product back even if original order had free shipping.  Free shipping is a one-time offer on orders and not offered on Exchanges.

We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

All statements have not been evaluated by Health Canada or the FDA. This is not intended to diagnose, treat, cure or prevent any type of disease. This website or its contributors do not claim the treatment or cure of any disease. The information provided on this site is intended for your general knowledge only and is not a substitute for a physicians medical advice or treatment for specific medical conditions. Always seek the advice of your doctor or other qualified health care professional and institution with anything regarding a medical condition. Never disregard medical advice or delay in seeking it because of something you have read on this, or any, website.

If you use Affirm to complete a purchase and want to cancel the order before it ships out we can refund the order MINUS the fee charged to us by Affirm to setup the payment plan as they do not refund this back to us when cancelling an order. This fee can vary depending on the amount of the order.  We can verify the exact total with you before cancelling.