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We currently ship to Canadian & US customers. If you are an INTERNATIONAL customer, we can ship to you but you must contact us for a custom shipping quote and we can send you an invoice for your purchase.
Customers will be provided with a tracking number once the product has shipped. Tracking number can be found online via your account or order info and will be sent via email provided during your order. All shipments are insured.
Orders will be processed & shipped within 24/48 hours, holidays and weekends can add a slight delay. Most shipments usually take between 2-8 business days depending on stocking levels.
You can use our handy tracking page to keep up with the latest on your order 🙂
We have a couple selections for payment. You can pay fast and easy with your credit card via Stripe or also via Paypal. It’s quick, easy, secure and you can pay via all major credit cards even if you don’t currently have an account. We also accept E-Mail money transfers and Money orders.
Kindly inspect the contents and goods for any signs of damage within seven days of receipt. Please notify us via email with your order number. Photographs of the damaged or broken goods may be required, so please refrain from discarding any such items until we have responded to your email. Claims for damages beyond 15 days from the date of order will not be considered.
Please be advised that most hairline cracks on filters will not be covered under warranty, as this suggests that the filters were dropped. Defective filters tend to crumble. Please take care not to over tighten filters and strip the filter nut as this will not be covered by warranty. Broken filters that are eligible for warranty replacement will be replaced, but a $16.99 shipping fee will be incurred for their delivery.
Customers are advised to operate their filters for a specified duration before any complaints regarding taste are deemed eligible for warranty coverage. It is common to experience a temporary alteration in taste when installing a new filter, which typically normalizes over time.
BeyondWater filters have a 1 year warranty against manufacture defect.
Most products have a 15 day return policy. You must contact customer service to request a RMA #(Return Merchandise Authorization). Shipping is not refundable.
Refunds will be issued on returns as soon as product is received back and verified. You should see your refund to your credit card with 5-10 business days.
To Exchange a product you will need to send it back to us, contact us first to tell us you are doing so, then we can send you a new product back. Â Customer is responsible for shipping charges and will be billed for shipping new product back even if original order had free shipping. Â Free shipping is a one-time offer on orders and not offered on Exchanges.
We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
All statements have not been evaluated by Health Canada or the FDA. This is not intended to diagnose, treat, cure or prevent any type of disease. This website or its contributors do not claim the treatment or cure of any disease. The information provided on this site is intended for your general knowledge only and is not a substitute for a physicians medical advice or treatment for specific medical conditions. Always seek the advice of your doctor or other qualified health care professional and institution with anything regarding a medical condition. Never disregard medical advice or delay in seeking it because of something you have read on this, or any, website.
If you use Affirm to complete a purchase and want to cancel the order before it ships out we can refund the order MINUS the fee charged to us by Affirm to setup the payment plan as they do not refund this back to us when cancelling an order. This fee can vary depending on the amount of the order. Â We can verify the exact total with you before cancelling.
Frequently asked questions
Ceramic filters are fragile and breakages during shipping can happen. Â If this happens to you please take photos of the damage right away and send them to us info@beyondwater.ca
Damages must be reported within 7 days of receipt with photo evidence clearly showing all the damage. Claims for damages after 30 days from date of order will not be accepted.
Yes we ship to the USA and you can checkout like normal.
For international customers we need to provide a shipping quote to you before an order can be completed. Â Simply add the items to your cart that you want, go to checkout and you will see an option where the shipping cost would be to click that will pop up a form you can fill out to submit a shipping cost quote.
We will find out your total and send an email to you with the total. Â If you approve you can go back to the check out and will be able to complete payment.
*please note: we cannot guarantee you will not be charged import fees as every country has different rules on this.
Yes all products ship from our office in Canada so no worries about hidden charges. We are based in Canada so if you place an international order we cannot guarantee you will not be charged fees as every country has different rules on this.
Yes, any order you place with us will show a charge from BEYOND-H or BEYONDHEALTY on your credit card statement, this is our parent company name.
Although we use the highest level of security for our online transactions we understand that some customers don’t feel safe purchasing online via credit card. We can accept payment via Email Money Transfer, Check or money order.
If you would like to pay via Email Money Transfer or Money Order/Check, you can use our online store to select your products. Â When you are done, select E-Transfer as your payment method and submit the order. The order submitted screen will show details on how to submit your payment. Â Once you submit the order you must login to your online banking and send us the funds via E-Transfer, this is not done automatically after submitting your order to us. Â If you plan to pay by check or money order please contact us after the order has been submitted with your Order number and we will provide future details on where to send us the funds.
No, registration is not required to place an order and you can still get your tracking info sent to you via email once your order has been processed (please check your spam/junk folder if you don’t receive it).
Registering allows you to enter your contact/shipping info for faster future purchases, view your orders and easily check your package tracking. If you checked out without an account you can still check your package tracking status using your order number and email on our Order Tracking page.
We did but due to the ENORMOUS amount of robo/spam calls a day we have decided to move to strictly LiveChat and email as we can serve you so much better that way. We are looking into the ability to initiate live phone calls from the live chat and will update this once that is in place. Â 99% of our customers use live chat or email so phone support was just not sustainable with the amount of time wasted to dealing with the spam/robo calls.
We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly. Most orders are packed, shipped and on their way to you within 24 hours. In some cases when an item is backordered we may have a slight delay while we wait for that item to arrive back in-stock.
Our systems sends out emails during every stage of the order process to keep you informed.If you are not getting emails then it may be that they are getting put into your email’s Spam folder or being blocked as many email providers have over-strict filtering rules to help combat the mass amount of spam that goes through their systems.
We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Once your order has been accepted and dispatched to you we will send you a confirmation email.
We accept the following methods of payment – Mastercard, Visa, American Express, Apple Pay, Google Pay, PayPal, Affirm, Crypto, Email Money Transfer or check/money order.
All prices listed are in Canadian dollars.
We do not have a physical store front and are online only.
We are located in Calgary, Alberta Canada and serve customers all across Canada & the USA.
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