SUPPORT

The silicone in the packet can be used to lubricate the rubber o-ring to keep it in optimal condition.  If you see the o-ring looks dry you should apply some silicone to it, usually before first use or if the unit has been stored for a while and not operating.

Our filters contain carbon, which aids in the filtration process. It’s normal to observe some carbon in the water during the setup and flushing stages. This is harmless, and you can use your initial few flushing cycles to water your plants. 🙂

BeyondWater offers a one-year warranty on the UV Smart Bottle. This warranty covers defects in materials and workmanship under normal use. If a defect arises during the warranty period, we will repair or replace the product at no charge. This warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

The BeyondWater UV Smart Bottle is equipped with a long-lasting rechargeable battery, ensuring that its advanced features are always accessible when required. A single charge provides extended usage, and recharging is swift and convenient with the included USB-C cable.

The battery is not user replaceable but will last for years.  If you have any problems with charging during your warranty period please contact customer support.

When purchasing replacement shower filters, you have the option to buy just the filter or the filter and a new chrome shell.

If you’re a ProOne shower customer and this is your first time ordering a BeyondWater Shower filter, you’ll need the new shell because it’s a smaller and more compact form factor, just like the filter. To install it, unscrew your current shower shell from the shower, unscrew the showerhead, and then install the new compact shell. Finally, screw the showerhead to it.

This was done to reduce the unit’s footprint and allow it to sit higher in the shower, accommodating taller people while maintaining the same performance.

It’s also a good idea to replace these shells every few years to prevent failure caused by cracking.

Yes, this filter works great with your ProOne counter/undercounter unit. The plastic shell of the ProOne filter is purely cosmetic. We believe that less plastic is better when it comes to your water, so we eliminated the plastic while also improving the filter’s overall performance and saving you money.

The mesh side of the filter should be facing the water supply pipe of your shower, while the other side with holes should face the shower head.

There are a few reasons, but the primary reason is that many shower arms threading would eventually get damaged over time due to the weight of the unit. Since the unit is not made of metal, its threads would be damaged before your shower arm, which is preferable. Replacing the shower arm in your wall could be a costly task.

Another reason is cost. We can provide a quality product at a much more affordable price this way.

Inside the shell, there are four white o-rings. Each o-ring must be seated in the groove to properly seal the unit under pressure. Open the shell, remove the filter, and ensure that the o-rings are seated correctly and not out of the groove. If not seated properly, they can get pinched when you tighten the shell closed, causing a leak.

Check out our video on this

Ceramic filters are fragile and breakages during shipping can happen.  If this happens to you please take photos of the damage right away and send them to us info@beyondwater.ca

Damages must be reported within 7 days of receipt with photo evidence clearly showing all the damage. Claims for damages after 30 days from date of order will not be accepted.

You will observe a noticeable reduction in the filtration time (the duration of a filter cycle). Additionally, you may perceive a change in the taste of the water.

The BeyondWater ceramic filters can be scrubbed with a green scrub pad to prolong their lifespan if there is a significant buildup on them. However, it is recommended to replace them annually to ensure optimal performance and quality.

The Beyondwater Ceramic filter has a natural and non-toxic Diatomaceous Earth shell. During shipping, the movements can rub and scratch the surface, creating a bit of dust. Don’t worry, it’s completely safe! Just rinse your filter with cold water before installing to remove any extra dust.

Yes Beyondwater Ceramic Gravity filters use very similar and in some ways better technology than the ProOne filters and are a direct replacement and fully compatible.  At this time we could all use some savings so we have decided to offer one size 7 inch which is the perfect size for all stainless systems. No extra filter is need for fluoride filtration and BeyondWater filters are Made in the USA!

BeyondWater ceramic filters are compatible with ProOne, Alexapure, AquaCera, Doulton (British Berkefeld), Berkey®, Patriot Pure, and Waterdrop Gravity systems.

Once your BeyondWater Big Blue or ceramic (little blue) filter is installed, you simply run your cold water for 5 mins to flush the filter which prepares and optimizes it for use.

Yes we ship to the USA and you can checkout like normal.

For international customers we need to provide a shipping quote to you before an order can be completed.  Simply add the items to your cart that you want, go to checkout and you will see an option where the shipping cost would be to click that will pop up a form you can fill out to submit a shipping cost quote.

We will find out your total and send an email to you with the total.  If you approve you can go back to the check out and will be able to complete payment.

*please note: we cannot guarantee you will not be charged import fees as every country has different rules on this.

Yes all products ship from our office in Canada so no worries about hidden charges. We are based in Canada so if you place an international order we cannot guarantee you will not be charged fees as every country has different rules on this.

Yes, any order you place with us will show a charge from BEYOND-H or BEYONDHEALTY on your credit card statement, this is our parent company name.

Although we use the highest level of security for our online transactions we understand that some customers don’t feel safe purchasing online via credit card. We can accept payment via Email Money Transfer, Check or money order.

If you would like to pay via Email Money Transfer or Money Order/Check, you can use our online store to select your products.  When you are done, select E-Transfer as your payment method and submit the order. The order submitted screen will show details on how to submit your payment.  Once you submit the order you must login to your online banking and send us the funds via E-Transfer, this is not done automatically after submitting your order to us.  If you plan to pay by check or money order please contact us after the order has been submitted with your Order number and we will provide future details on where to send us the funds.

No, registration is not required to place an order and you can still get your tracking info sent to you via email once your order has been processed (please check your spam/junk folder if you don’t receive it).

Registering allows you to enter your contact/shipping info for faster future purchases, view your orders and easily check your package tracking. If you checked out without an account you can still check your package tracking status using your order number and email on our Order Tracking page.

We did but due to the ENORMOUS amount of robo/spam calls a day we have decided to move to strictly LiveChat and email as we can serve you so much better that way. We are looking into the ability to initiate live phone calls from the live chat and will update this once that is in place.  99% of our customers use live chat or email so phone support was just not sustainable with the amount of time wasted to dealing with the spam/robo calls.

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly. Most orders are packed, shipped and on their way to you within 24 hours. In some cases when an item is backordered we may have a slight delay while we wait for that item to arrive back in-stock.

Our systems sends out emails during every stage of the order process to keep you informed.If you are not getting emails then it may be that they are getting put into your email’s Spam folder or being blocked as many email providers have over-strict filtering rules to help combat the mass amount of spam that goes through their systems.

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Once your order has been accepted and dispatched to you we will send you a confirmation email.

We accept the following methods of payment – Mastercard, Visa, American Express, Apple Pay, Google Pay, PayPal, Affirm, Crypto, Email Money Transfer or check/money order.

All prices listed are in Canadian dollars.

We do not have a physical store front and are online only.

We are located in Calgary, Alberta Canada and serve customers all across Canada & the USA.